Return and Exchange Policy

At Mermaid Resin, customer satisfaction is important to us. If you’re not completely happy with your purchase, please review our Return and Exchange Policy to understand your options.

1. Returns

We accept returns under the following conditions:

  • Eligibility:
    • Items must be unused, unopened, and in their original packaging.
    • Return requests must be made within 7 days of receiving your order.
  • Exclusions:
    • Custom or Personalized Items: Items customized or personalized to your specifications cannot be returned or exchanged unless defective or damaged.
  • Return Shipping:
    • Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
  • Process:
    • Contact us at hi@mermaidresin.com with your order number and reason for return.
    • Once approved, you will receive instructions on how to ship the item back.

2. Refunds

Refunds will be issued under the following terms:

  • Refund Amount:
    • The refund will cover the cost of the returned item(s) but not the original shipping cost.
  • Inspection:
    • Once the returned item is received and inspected, you will be notified of the approval or rejection of your refund.
  • Processing Time:
    • Approved refunds will be processed within 7-10 working days to the original payment method.

3. Exchanges

If you wish to exchange an item:

  • Eligibility:
    • Exchanges are allowed for items of equal value, provided the original item is unused, unopened, and in its original packaging.
  • Process:
    • Contact us at hi@mermaidresin.com within 7 days of receiving your order to initiate an exchange.
    • Customers are responsible for return shipping costs and any additional shipping fees for the exchanged item.

4. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect:

  • Timeframe:
    • Contact us within 7 days of delivery to report the issue.
  • Resolution:
    • We will offer a replacement, exchange, or refund, as appropriate, at no additional cost to you.

5. Important Notes

  • Proof of Purchase:
    • A valid receipt or proof of purchase is required for all returns, refunds, or exchanges.
  • Non-Returnable Items:
    • Custom or personalized items cannot be returned or exchanged unless they are defective or damaged.

Contact Us

For assistance with returns or exchanges, please reach out to us:

We are committed to making your shopping experience smooth and hassle-free. Thank you for choosing Mermaid Resin!